🔹 Return Eligibility
Products must meet the following criteria to be eligible for return:
- Returned within 7 days of delivery
- Unused and in original condition
- Original packaging and tags intact
- Proof of purchase (order number) provided
🛠️ How to Return a Product
- Step 1: Log in to your account and go to "My Orders"
- Step 2: Find the order and click "Return Item"
- Step 3: Select the items you want to return
- Step 4: Choose a reason for the return
- Step 5: Upload photos (if damaged/defective)
- Step 6: Submit the return request
- Step 7: Wait for our approval and return instructions
📦 Return Shipping
| Return Reason |
Shipping Cost |
Responsibility |
| Damaged/Defective Item |
Free |
EMHAAT |
| Wrong Item Received |
Free |
EMHAAT |
| Changed Mind |
Customer Pays |
Customer |
| Size/Color Not Suitable |
Customer Pays |
Customer |
⏱️ Return Timeline
- Return request processing: 1-2 business days
- Return shipping: 3-5 business days
- Refund processing: 5-7 business days after receipt
- Total time: Approximately 10-15 business days
💰 Refund Methods
- Original Payment Method: Refund goes back to your card/bank account
- Store Credit: Refund as credit for future purchases
- Bank Transfer: For Cash on Delivery orders
🚫 Non-Returnable Items
- Perishable goods (food, flowers, etc.)
- Personal care items (cosmetics, skincare, etc.)
- Customized or personalized products
- Digital downloads and software
- Underwear and swimwear for hygiene reasons
📞 Need Assistance?
Our support team is here to help! Call us at 01830126151 or
email emhaat2025@gmail.com
Last updated: September 01, 2026
